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Visit our support page or email us for help, browse the docs for feature guides, or email us directly.
Fastest path
Ask questions, report issues, suggest features, or just say hi. Email [email protected] for technical help or account-access problems. Pro users can also use in-app live support.
Availability varies; use email when a live operator is unavailable.
Support channels
Ask questions, share feedback, report issues. Use email or authenticated live support for account-specific questions; avoid posting private information.
Join Discord →For technical help, account access, or enterprise questions, email [email protected]. For privacy, account closure, or refunds before deletion, use [email protected]. You do not need to sign in to email us.
[email protected] →Feature guides, settings reference, model routing, themes, BYOK setup, budget controls. Start here for how-to questions.
Browse Docs →Quick reference
Jump directly to the section that covers your question.
Common questions
Yes — on Free, you get BYOK (use your own provider API keys, no charge) plus access to whichever models happen to be no-cost in the catalog at the time. To unlock the rest of the 418 hosted models, fund your wallet (minimum $5 via Stripe) and your account flips to Pro permanently. Per-token rates shown live in the picker. You can set an optional daily budget to control your spend.
Use the model selector dropdown above the chat input. Select a specific model to pin it to the conversation, or choose "Smart Routing" to let Nyquest pick the best model automatically.
Yes. BYOK is supported for OpenAI, Anthropic, Google, and xAI. Your keys are encrypted with AES-256-GCM and used for direct provider calls. See BYOK docs.
Yes. Every theme is free. Always included. See Themes docs for the full list.
Nyquest optimizes token usage through smart routing, prompt optimization, and context trimming. You pay standard model rates — but use fewer tokens per request. This is efficiency, not a discount.
Requests pause until the next day. Your conversations and data are preserved. You can adjust or remove your budget at any time in Settings. See Budget docs.
Conversations are stored securely on Nyquest infrastructure. BYOK keys are encrypted at rest with AES-256-GCM. We do not sell your content. Hosted requests are processed by Nyquest and the selected providers under the privacy policy.
Join the Discord and describe the issue. Include what you were doing, what you expected, and what happened instead. We'll help you sort it out.
Discord is the fastest path to an answer. The team is active daily.